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Order questions
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I placed an order, can I cancel it?
Sorry, once an order is placed it cannot be cancelled. When you place the order it goes straight to the fulfillment house and most likely your order would have been packed within a few minutes of placing it.
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How long does it take to receive my order?
It normally takes 5 to 10 business days to receive an order. We ship all orders by First Class Mail. Ordering Processing and Shipping Delays: Please note that due to the Mother's Day rush, article in Woman's Day magazine and mention of our site on Today Show there has been a huge volume of orders and as a result orders are taking longer then normal to ship. We are doing our very best to get all these orders out, we appreciate your patience.
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I placed an order but I did not get it, what should I do?
We suggest that you wait at least 4 weeks after you have placed an order. Many times the mail moves slowly through the postal system so chances are that your package was delayed or misrouted. In many instances if the ship to address you gave us is wrong then we should give enough time for the postoffice to return the package to us. If you have waited 4 weeks and still have not received your package, then please contact us using the contact form.
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Can I order more than one item?
Yes, you can order as many items as you want. We do not have any limits on the number of free items a customer can get, however in order to be fair to all customers, one order can have only one item.
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Will you notify me when my order is placed and when my order is shipped?
Yes, you will get emails whenever an order is placed and also when your order is shipped out. Please be sure to input the correct email address at the order page & make sure that our emails do not get tossed in the junk folder. Additionally you should also get the payment receipt from paypal.com or from our credit card processing company.
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I put in the wrong shipping address. Can you correct it?
We will ship your order exactly to the address that you put in as the "Ship To" address, so please make sure that you put in a correct ship to address.
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How can I pay for the shipping and handling fee?
We accept various forms of electronic payments - Visa, Master Card or Pay Pal.
We do not accept money orders or payments by mail.
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How can I see what items I have ordered so far?
Please use the Order History link found at the bottom of every page of our site. You can enter your email address and any one of the order numbers and it will bring up your entire order history. It will show you the status of each order as well as the details of the item you have ordered.
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Free Offer questions
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Is this really free?
Yes, we are offering exquisite pieces of jewelry to you Free. There is no catch, no strings attached and no future obligation to buy. A shipping and handling fee of $5.99 applies that’s all!
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Why are you giving away jewelry for free?
Giving away our jewelry for free is our way of introducing our products. We know the competition is fierce, and we want you to experience our jewelry so that you will remember our brand. Wear it yourself or give it as a gift!
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How can I know about free offers in the future?
We will be offering a wide variety of items for Free. The best way for you to know about those offerings is to sign up to receive promotional e-mails.
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I live outside the United States. Can I get your free jewelry any way?
Yes, we ship to other Countries, please click on "switch to our Intl Site" link from the menu and you will be taken to our International Edition
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I am skeptical. How can you convince me that this is a legitimate offer?
We are a legitimate company based in Los Angeles . You can read testimonials (testimonial link) from customers who have received our jewelry been positively impressed, and returned for more. Besides this site, we also sell on eBay under the seller name of DiaGeminc, and we are considered one of the most prominent jewelry sellers on ebay 5 years running.
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Why are you charging a shipping and handling fee?
The shipping and handling fee covers the following:
. Factory-to-distribution freight costs;
. Custom duties, taxes, and brokerage fees levied on imported parts;
. Packaging;
. Shipping costs incurred to send the items to you;
. Fulfillment related fees and costs.
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Affiliate questions
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I own a website. Do you have an affiliate program?
Yes, we have an excellent Affiliate program for webmasters and site owners.
Please click here for details.
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When do you pay your affiliates?
We pay our affiliate at the end of each month by paypal.com. Minimum payout is $20.00
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I don't own a website. Can I still use your program?
We do not require you to have a website. We have text links available and you can put the text links in emails, message boards, forums etc.
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Product questions
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If your jewelry is Sterling Silver, why does it attract to magnet?
Magnet attracts because of Nickel in our jewelry. Sterling Silver = 92.5% pure silver and 7.5% other alloys, other alloys = nickel, copper, aluminium etc. It is the nickel as well as the Rhodium Coating that attracts the magnet. We also have a standing reward, if anyone can prove that our jewelry is not sterling silver with a lab report we will give a reward of $1000.00.
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What makes your jewelry different?
Besides the fact that they are free, the pieces that we are offering are of top quality. They are not cheap imitation pieces. In fact, they are exclusive pieces in pure sterling silver, and they feature real gemstones. Each and every piece is artistically designed, skillfully crafted and carefully handmade. Click here to learn about how our jewelry is made.
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Can I get a ring in the size I want?
Sorry, each ring is available in a specific size only, and the size is mentioned in the description. Our rings can be sized, but please note that we put an anti-tarnish as well as Rhodium coat on our rings, so please make sure that the jeweler who sizes the ring has the knowledge and the capability to bring the ring back to its original polish after sizing it.
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Is there any guarantee on the jewelry?
We guarantee that our pieces are of pure sterling silver and genuine gemstones. If anyone can prove that our Sterling Silver items is not Sterling Silver, or the Genuine Gemstones are not real, we will issue a reward of $1000.00 We are confident that you will be pleasantly satisfied with our items.
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What is the retail value of the jewelry?
Our jewelry retails anywhere from $49.99 to $69.99, depending on the piece.
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Can I use your jewelry to give as gifts?
Our jewelry makes an excellent gift. Besides getting it for yourself, you can use them as gifts for any occasion.
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Do you have a catalog or can I see other items you have for sale?
We do not have a catalog. Currently the one item at one time format is the only way to see our items. In other words you can only order the items that are showing on the site.
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I missed out on an item. Is it possible to still get that item?
You would have to wait for that item to come back into the site and then you can order it.
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Miscellaneous questions
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What is your privacy policy?
We are not a marketing company; we are a jewelry manufacturing company. Your information will not be sold or distributed to any third party.
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Is it safe to shop on your web site?
Yes, our e-commerce transactions are secured and encrypted with a SSL certificate from Verisign.
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